Using a Contra AR-AP Account to Process a Payment to a Customer

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  • this video doesn't work

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  • explain how to do this since the video doesn't work

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  • Hi Laura,
    The videos are hosted on YouTube. It's possible that your IT staff have blocked access to YouTube. The direct link for the video is https://youtu.be/Bggc1pTPHmY if you'd like to try that.
    We have a brief explanation of the process in an article at this link: https://support.comsenseinc.com/hc/en-us/articles/218604407-How-to-Process-Contra-AR-AP-Accounts. However, this article concentrates on offsetting a receivable to a payable.
    I hope this additional info helps.

    Thanks,

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