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Using a Contra AR-AP Account to Process a Payment to a Customer
Frequently Asked Questions
View our How-To Software Guides
Estimating, Detailing, Reports
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explain how to do this since the video doesn't work
The videos are hosted on YouTube. It's possible that your IT staff have blocked access to YouTube. The direct link for the video is https://youtu.be/Bggc1pTPHmY if you'd like to try that.
We have a brief explanation of the process in an article at this link: https://support.comsenseinc.com/hc/en-us/articles/218604407-How-to-Process-Contra-AR-AP-Accounts. However, this article concentrates on offsetting a receivable to a payable.
I hope this additional info helps.