- Issue - User attempting to create a submittal and ran into an error. RPTViewer Error #4605 - The Pagination method or property is not available because this command is not available for reading.
Environment - Locally installed client, remote desktop, or ComsenseOnline. Word 2013, 2016, or Office 365.
Resolution - Ensure that the Word setting Open e-mail attachments and other uneditable files in reading view is NOT checked.
Ensure that Word is not opening new documents in Read Mode rather than Print Layout. To confirm this, open Word and create a new document. Open the View ribbon and ensure Print Layout is pressed as in the screenshot below.
- In ComsenseOnline launching Word requires navigating directly to the executable at
C:\Program Files\Microsoft Office\Office16\Winword.exe
Cause - The error is caused by Word opening the document in Reading Mode rather than Read Mode.