RPTViewer Error #4605 The Pagination method

Issue - User attempting to create a submittal and ran into an error. RPTViewer Error #4605 - The Pagination method or property is not available because this command is not available for reading.

Cause - The error is caused by Word opening the document in Reading Mode rather than Read Mode.

Environment - Locally installed client, remote desktop, or Comsense Online. Word 2013, 2016, or Office 365. 

Resolution - Ensure that the Word setting open e-mail attachments and other uneditable files in reading view is not checked.

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Ensure that Word is not opening new documents in Read Mode rather than Print Layout. To confirm this, open word and create a new document. Open the View ribbon and ensure Print Layout is greyed out.

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  • In ComsenseOnline launching Word requires navigating directly to the executable at 
    C:\Program Files\Microsoft Office\Office16\Winword.exe
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