Outlook Issue Combing Email Subject with Recipient Address

Issue: Comsense's automated email feature puts an email function parameter (&subject=) and the automated subject line in the recipient field.

Outlook; shows recipient field with recipient email, a parameter, and a subject line.
Image 1: Outlook Recipient Field Issue

Environment: Comsense Enterprise

Cause: Microsft's update to the Monthly Channel of Office 365. On this update, Outlook is version 2001 (build 12430.20184). Outlook version 2001 manages command line parameters in a way that does not consistently work with Comsense's current command line parameters. The Microsoft update more strictly supports industry standards outlined in IETF RFC 6068

Resolution: Create a new email client configuration that accommodates the update to the Monthly Channel of Office 365.

In this article:

Accessing Email Client

Enterprise > System Options > Email Client

Enterprise Navigation menu; shows location of System Options and Email Client.
Image 2: Enterprise Left-Hand Navigation Menu

Creating a New Email Client Configuration

In the fillable line item of the Email Client window:

  1. Enter a name for the new email client configuration in the Email Client column
    • We recommend "Outlook 2"
  2. Copy & Paste the parameters from the original Outlook email client configuration into the new email client configuration

In the new email client configuration line item:

  1. Replace all & symbols with ? symbols
    1. None column
    2. Email Address and Attachment column
    3. Email Address Only column
    4. Attachment Only column
Email Client window; shows updated fields using question marks instead of ampersands.
Image 3: Email Client Window
  1.  Click Save

You now have a new email client configuration.

Using the New Email Client Configuration

These procedure will refer to the new email client configuration as Outlook 2. Outlook 2 does not automatically become the default email configuration. You must assign Outlook 2 on a user-by-user basis.

Accessing User

Enterprise > System Options > User

Enterprise Navigation menu; shows location of User.
Image 4: Enterprise Left-Hand Navigation Menu

Assigning the New Email Client Configuration

In the User window:

  1. Click Open
    • The Find window will open
  2. Click Find Now
    • The user list will populate
  3. Select your user
  4. Click Open

In the Email Client field:

  1. Select Outlook 2
User window; shows location of the Email Client field with new email client configuration.
Image 5: User Window
  1. Click Save

Outlook 2 is now the default email client configuration for this user.

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Comments

  • Avatar
    Ralph Allen

    This fix does not work, at least not universally. Outlook 2016 now throws an error "Object Not Found" upon generation of the email.

  • Avatar
    Patrick Teas

    Hi Ralph,
    We have successfully tested this with Outlook 2016 build 16.0.4966.1000. I will create a ticket for you and have a colleague follow up to get a resolution for you.
    Thanks!