Issue: Comsense's automated email feature puts an email function parameter (&subject=) and the automated subject line in the recipient field.

Environment: Comsense Enterprise

Cause: Microsft's update to the Monthly Channel of Office 365. On this update, Outlook is version 2001 (build 12430.20184). Outlook version 2001 manages command line parameters in a way that does not consistently work with Comsense's current command line parameters. The Microsoft update more strictly supports industry standards outlined in IETF RFC 6068. 

Resolution: Create a new email client configuration that accommodates the update to the Monthly Channel of Office 365.

This article demonstrates how to:

Accessing Email Client

Enterprise > System Options > Email Client

Creating a New Email Client Configuration

In the fillable line item of the Email Client window:

1. Enter a name for the new email client configuration in the Email Client column
   • We recommend "Outlook 2"
2. Copy & Paste the parameters from the original Outlook email client configuration into the new email client configuration

In the new email client configuration line item:

3. Replace all & symbols with ? symbols
   1. None column
   2. Email Address and Attachment column
   3. Email Address Only column
   4. Attachment Only column

4.  Click Save

You now have a new email client configuration.

Using the New Email Client Configuration

These procedure will refer to the new email client configuration as Outlook 2. Outlook 2 does not automatically become the default email configuration. You must assign Outlook 2 on a user-by-user basis.

Accessing User

Enterprise > System Options > User

Assigning the New Email Client Configuration

In the User window:

1. Click Open
   • The Find window will open
2. Click Find Now
   • The user list will populate
3. Select your user
4. Click Open

In the Email Client field:

5. Select Outlook 2

6. Click Save

Outlook 2 is now the default email client configuration for this user.