Issue: The invoice pricing for a supplier shipment does not reflect the purchase order pricing.

Environment: Comsense Enterprise 

Resolution: Verify pricing and update the product pricing in the payable or dispute the invoice pricing.

When you receive an invoice for a shipment that does not reflect the purchase order, you must verify the pricing and determine if you pay or dispute the invoice.

*Note: Before proceeding, ensure your system is Set-Up for Supplier Shipment Errors.

In this article:

Paying the Invoice with Updated Pricing

In the Payables window:

1. Create a new payable for the receiving
   • For more information on creating a new payable see the article Creating a Payable for a Purchase Order
2. Update the Payable Unit Cost pricing to match the invoice

2. Press Tab 
   • Balance To Distribute field should update to 0.00
3. Click Release

Your payable now reflects the invoice pricing.

Disputing the Invoice Pricing

Adding a Manual Account Distribution Line Item

In the Payables window:

1. Create a new payable for the receiving
   • For more information on creating a new payable see article Creating a Payable for a Purchase Order
2. Click the Manual Account Distribution tab

In the fillable line item:

3. Select your division
4. Click Find Account button

In the Find Account window:

5. Select your disputed charges account
6. Click Open

Filling in the Pricing Dispute Information

Under the Amount column:

1. Enter the dollar value of the total disputed charges
2. Press Tab
   • The Balance To Distribute field should update to 0.00

3. Select the corresponding:
   • Sales Order or Project
   • Cost Group
4. Update the Release for Payment field to the total undisputed amount
   • The invoice amount less the disputed amount

5. Click Release
6. Start the process to manage the disputed amount

Your payable is released for the correct amount and you are waiting for the credit of the disputed amount.