Issue: The invoice pricing for a supplier shipment does not reflect the purchase order pricing.
Environment: Comsense Enterprise
Resolution: Verify pricing and update the product pricing in the payable or dispute the invoice pricing.
When you receive an invoice for a shipment that does not reflect the purchase order, you must verify the pricing and determine if you pay or dispute the invoice.
*Note: Before proceeding, ensure your system is Set-Up for Supplier Shipment Errors.
In this article:
Paying the Invoice with Updated Pricing
In the Payables window:
- Create a new payable for the receiving
- For more information on creating a new payable see the article Creating a Payable for a Purchase Order
- Update the Payable Unit Cost pricing to match the invoice

- Press Tab
- Balance To Distribute field should update to 0.00
- Click Release
Your payable now reflects the invoice pricing.
Disputing the Invoice Pricing
Adding a Manual Account Distribution Line Item
In the Payables window:
- Create a new payable for the receiving
- For more information on creating a new payable see article Creating a Payable for a Purchase Order
- Click the Manual Account Distribution tab
In the fillable line item:
- Select your division
- Click Find Account button

In the Find Account window:
- Select your disputed charges account
- Click Open
Filling in the Pricing Dispute Information
Under the Amount column:
- Enter the dollar value of the total disputed charges
- Press Tab
- The Balance To Distribute field should update to 0.00

- Select the corresponding:
- Sales Order or Project
- Cost Group
- Update the Release for Payment field to the total undisputed amount
- The invoice amount less the disputed amount

- Click Release
- Start the process to manage the disputed amount
Your payable is released for the correct amount and you are waiting for the credit of the disputed amount.
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