Issuing a Credit Card Refund

How to: Refund a customer payment made by credit card.

Environment: Comsense Enterprise

In this article:

  1. Before Refunding the Payment
  2. Accessing Customer Payment
  3. Opening the Invoice for Refund
  4. Processing the Refund

Before Refunding the Payment

Before refunding the payment to the customer, the Customer Return must be complete with a credit invoice to process against the refund.

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Example of credit invoice.
Image 1: Credit Invoice

Accessing Customer Payment

Enterprise > Receivables/Invoicing > Customer Payment

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Enterprise Navigation menu; shows the location of Receivables/Invoicing and Customer Payment.
Image 2: Enterprise Left-Hand Navigation Menu

Opening the Invoice for Refund

In the Customer Payment window:

  1. Click New
  2. Click Customer Payment

In the Invoices field:

  1. Enter the invoice number
  2. Press Tab
    • The Invoices pane will populate
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Customer Payment window; shows the credit invoice in the Invoices field.
Image 3: Invoices Field
  1. Filter & Select the invoice line item
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Customer Payment window; shows the credit invoice line item.
Image 4: Invoice Line Item

Processing the Refund

In the Customer Payment window:

  1. Enter the refund amount as a negative value in the Payment Received field
  2. Press Tab
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Customer Payment window; shows the Payment Received field with a negative payment.
Image 5: Payment Received Field
  1. Update the payment method to Visa - MC
  2. Enter any applicable notes
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Customer Payment window; shows the updated Payment Method field and a note in the Note field.
Image 6: Payment Method Field & Notes Field

In the invoice line item's Payment Applied field:

  1. Enter the refund amount as a negative value
  2. Press Tab
    • The Invoice Balance field will update
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Customer Payment window; shows the updated Payment Applied field in the invoice line item.
Image 7: Payment Applied Field
  1. Enter the journal date
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Customer Payment window; shows location of Journal Date.
Image 8: Journal Date Field
  1. Click Save

The customer refund transaction is now in the general ledger and the customer return invoice balance is at $0.00.

*Note: The refund amount will display as a negative amount in the cash drawer. Reconcile the difference with the credit transaction receipt.

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