How-to Setup and Install the Remote Desktop Client for Windows

How to: Install the Windows Desktop Client and configure your login to the system.

Environment: Android/iOS & Windows Desktop Client

In this article:

Using Remote Desktop Client for Windows

The new Comsense Online environment uses Microsoft's Remote Desktop Client for Windows. If you are a new user in the Comsense Online hosted system, you will receive an email with your login and temporary password. Before proceeding with this procedure, Change Your Password for Comsense Online.

Installing the Microsoft Authenticator App on Your Phone

Install the Microsoft Authenticator app on your phone from the App store.


Click image to enlarge


Click image to enlarge

Installing the Remote Desktop Client for Windows

After installing the Microsoft Authenticator app on your phone, Install the Remote Desktop for Windows on your computer. 

Download here: Windows Desktop Client 64-bit

Getting Started with the Remote Desktop for Windows


  1. In the Remote Desktop window, Click Subscribe
Click image to enlarge
  1. Click Use another account
    • If you do not see the Pick an account page proceed with Step 3
Click image to enlarge
  1. Enter your ComsenseOnline username
  2. Click Next
  3. Enter your password
  4. Click Sign in 
  5. On the More information required page, Click Next
Click image to enlarge


See the article Connect to Azure Virtual Desktop with the macOS client to connect on a macOS device.

Adding Additional Security Verification

Remote Desktop

  1. In the Additional security verification window, select receive notifications for verification
  2. Click Set up
Click image to enlarge

Microsoft Authenticator App

On the Microsoft Authenticator app:

  1. Tap Scan a QR Code
Click image to enlarge

When the Authenticator app asks to access your camera:

  1. Tap OK
Click image to enlarge
  1. Scan the QR code from your computer screen
Click image to enlarge
  1. After you scan the QR code, click Next on your computer
  2. On the Additional Security page. click Next
    • Your phone will receive an approval notification
Click image to enlarge
  1. On your phone, Tap Approve
  2. In the Additional security verification window, Click Next
  3. Click Done

Once logged in click the Subscribe button under Workspace available.


The application will prompt again for a username and password. Enter your credentials and accept the multi-factor authentication prompt from Microsoft Authenticator.

A dialog is displayed asking if the user wants to stay signed in to all the apps. Recommend is clearing this check and then click No, sign in to this app only.


You can now connect to the remote desktop.

Connecting to Remote Desktop

You will see a Comsense shortcut in the new Remote Desktop application.

  1. In the Remote Desktop window, double-click the Comsense shortcut
Click image to enlarge
  1. In the Windows Security window, enter your remote desktop password
  2. Check the remember me checkbox
Click image to enlarge
  1. Click OK

You are now connected to Comsense Remote Desktop.

Connecting to Remote Desktop After the Initial Connection

You can connect to the remote desktop using either the Remote Desktop shortcut (red and white icon) or the Comsense shortcut (computer icon). 

Click image to enlarge
Was this article helpful?
0 out of 0 found this helpful



Please sign in to leave a comment.