How-to Setup and Install Windows Desktop Client

How to: Install the Windows Desktop Client and configure your login to the system.

Environment: Android/iOS & Windows Desktop Client

In this article:

Using Windows Desktop Client

The new Comsense Online environment uses Microsoft's Windows Desktop Client. If you are a new user in the Comsense Online hosted system, you will receive an email with your login and temporary password. Before proceeding with this procedure, Change Your Password for Comsense Online.

Installing the Microsoft Authenticator App on Your Phone

Install the Microsoft Authenticator app on your phone from the App store.

iPhone

Click image to enlarge
MicrosoftAuthenticator20220308.jpg

Android

Click image to enlarge
Android_MicrosoftAuthenticator_sc.jpg

Installing the Windows Desktop Client on Your Computer

After installing the Microsoft Authenticator app on your phone, Install the Windows desktop on your computer. 

Windows Desktop Client 64-bit

Getting Started with the Windows Desktop Client

Windows

  1. In the Remote Desktop window, Click Subscribe
Click image to enlarge
WVD1.png
  1. Click Use another account
    • If you do not see the Pick an account page proceed with Step 3
Click image to enlarge
WVD2.png
  1. Enter your ComsenseOnline username
  2. Click Next
  3. Enter your password
  4. Click Sign in 
  5. On the More information required page, Click Next
Click image to enlarge
WVD5.png

macOS

See the article Connect to Azure Virtual Desktop with the macOS client to connect on a macOS device.

Adding Additional Security Verification

Remote Desktop

  1. In the Additional security verification window, select receive notifications for verification
  2. Click Set up
Click image to enlarge
WVD7.png

Microsoft Authenticator App

On the Microsoft Authenticator app:

  1. Tap Scan a QR Code
Click image to enlarge
Tap_Scan_QR.png

When the Authenticator app asks to access your camera:

  1. Tap OK
Click image to enlarge
Camera_Access.PNG
  1. Scan the QR code from your computer screen
Click image to enlarge
Scan_QR.PNG
  1. After you scan the QR code, click Next on your computer
  2. On the Additional Security page. click Next
    • Your phone will receive an approval notification
Click image to enlarge
WVD9.png
  1. On your phone, Tap Approve
  2. In the Additional security verification window, Click Next
  3. Click Done

Once logged in click the Subscribe button under Workspace available.

mceclip0.png

The application will prompt again for a username and password. Enter your credentials and accept the multi-factor authentication prompt from Microsoft Authenticator.

A dialog is displayed asking if the user wants to stay signed in to all the apps. Recommend is clearing this check and then click No, sign in to this app only.

mceclip1.png

You can now connect to the remote desktop.

Connecting to Remote Desktop

You will see a Comsense shortcut in the new Remote Desktop application.

  1. In the Remote Desktop window, double-click the Comsense shortcut
Click image to enlarge
WVD12.png
  1. In the Windows Security window, enter your remote desktop password
  2. Check the remember me checkbox
Click image to enlarge
WVD13.png
  1. Click OK

You are now connected to Comsense Remote Desktop.

Connecting to Remote Desktop After the Initial Connection

You can connect to the remote desktop using either the Remote Desktop shortcut (red and white icon) or the Comsense shortcut (computer icon). Recommend is using the Comsense shortcut as it opens directly into your remote session.

Click image to enlarge
WVD14.png
Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.