How to: Install the Windows Desktop Client and configure your login to the system.
Environment: Android or iOS & Windows Desktop Client
In this article:
Using Windows Desktop Client
The new Comsense Online environment uses Microsoft's Windows Desktop Client. If you are a new user in the Comsense Online hosted system, you will receive an email with your login and temporary password. Before proceeding with this procedure, Change Your Password for ComsenseOnline.
Installing the Microsoft Authenticator App on Your Phone
You must install the Microsoft Authenticator app on your iPhone or Android phone from the App store.
iPhone
Android
Installing the Windows Desktop Client on Your Computer
After installing the Microsoft Authenticator app on your phone, you must install the Windows desktop on your computer. The default installer is Windows Desktop Client 64-bit. If 64-bit does not install, use Windows Desktop Client 32-bit.
64-bit Installer (Default)
32-bit Installer
Getting Started with the Windows Desktop Client
Windows
In the Remote Desktop window:
- Click Subscribe
- Click Use another account
- If you do not see the Pick an account page proceed with Step 3
- Enter your ComsenseOnline username
- Click Next
- Enter your password
- Click Sign in
On the More information required page:
- Click Next
macOS
See the article Connect to Azure Virtual Desktop with the macOS client to connect on a macOS device.
Adding Additional Security Verification
Remote Desktop
In the Additional security verification window:
- Select Receive notifications for verification
- Click Set up
Microsoft Authenticator App
On the Microsoft Authenticator app:
- Tap Scan a QR Code
When the Authenticator app asks to access your camera:
- Tap OK
- Scan the QR code from your computer screen
After you scan the QR code:
- Click Next on your computer
On the Additional Security page:
- Click Next
- Your phone will receive an approval notification
On your phone:
- Tap Approve
In the Additional security verification window:
- Click Next
- Click Done
You can now connect to the remote desktop.
Connecting to Remote Desktop
You will see a Comsense shortcut in the new Remote Desktop application.
In the Remote Desktop window:
- Double-click the Comsense shortcut
In the Windows Security window:
- Enter your remote desktop password
- Check the Remember me checkbox
- Click OK
You are now connected to Comsense Remote Desktop.
Connecting to Remote Desktop After the Initial Connection
You can connect to the remote desktop using either the Remote Desktop shortcut (red and white icon) or the Comsense shortcut (computer icon). We recommend using the Comsense shortcut because it opens directly into your remote session.
Comments