Windows Desktop Client Installation and Setup

How to: Install the Windows Desktop Client and configure your login to the system.

Environment: Android or iOS & Windows Desktop Client

In this article:

Using Windows Desktop Client

The new Comsense Online environment uses Microsoft's Windows Desktop Client. If you are a new user in the Comsense Online hosted system, you will receive an email with your login and temporary password. Before proceeding with this procedure, Change Your Password for ComsenseOnline.

Installing the Microsoft Authenticator App on Your Phone

You must install the Microsoft Authenticator app on your iPhone or Android phone from the App store.


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Installing the Windows Desktop Client on Your Computer

After installing the Microsoft Authenticator app on your phone, you must install the Windows desktop on your computer. The default installer is Windows Desktop Client 64-bit. If 64-bit does not install, use Windows Desktop Client 32-bit.

64-bit Installer (Default)

Windows Desktop Client 64-bit

32-bit Installer

Windows Desktop Client 32-bit

Getting Started with the Windows Desktop Client


In the Remote Desktop window:

  1. Click Subscribe
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  1. Click Use another account
    • If you do not see the Pick an account page proceed with Step 3
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  1. Enter your ComsenseOnline username
  2. Click Next
  3. Enter your password
  4. Click Sign in 

On the More information required page:

  1. Click Next
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See the article Connect to Azure Virtual Desktop with the macOS client to connect on a macOS device.

Adding Additional Security Verification

Remote Desktop

In the Additional security verification window:

  1. Select Receive notifications for verification
  2. Click Set up
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Microsoft Authenticator App

On the Microsoft Authenticator app:

  1. Tap Scan a QR Code
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When the Authenticator app asks to access your camera:

  1. Tap OK
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  1. Scan the QR code from your computer screen
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After you scan the QR code:

  1. Click Next on your computer

On the Additional Security page:

  1. Click Next
    • Your phone will receive an approval notification
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On your phone:

  1. Tap Approve

In the Additional security verification window:

  1. Click Next
  2. Click Done

You can now connect to the remote desktop.

Connecting to Remote Desktop

You will see a Comsense shortcut in the new Remote Desktop application.

In the Remote Desktop window:

  1. Double-click the Comsense shortcut
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In the Windows Security window:

  1. Enter your remote desktop password
  2. Check the Remember me checkbox
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  1. Click OK

You are now connected to Comsense Remote Desktop.

Connecting to Remote Desktop After the Initial Connection

You can connect to the remote desktop using either the Remote Desktop shortcut (red and white icon) or the Comsense shortcut (computer icon). We recommend using the Comsense shortcut because it opens directly into your remote session.

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