Windows Desktop Client Installation and Setup

The new Comsense Online environment uses Microsoft's new client called Remote Desktop or the Windows Desktop Client. Follow these steps to install the Windows Desktop Client and configure your login to the system.

Install the Microsoft Authenticator app on your Android or IOS phone.

The IOS app looks like the screenshot below in the Apple App Store.

20200819_193549306_iOS.png

The Android app looks like the screenshot below in the Google Play Store.

MicrosoftTeams-image.png

 

Install the Windows Desktop Client on your computer.

Windows Desktop Client 64 bit

Windows Desktop Client 32 bit

Click Subscribe

WVD1.png

You may see a list of accounts you've used previously for other services in a list like the screenshot below. If so, please click Use another account. If you do not see the Pick an account page, skip to the next step.

WVD2.png

Enter your ComsenseOnline username in the format:  pteas.1234@comsenseonline.com

WVD3.png

Enter your password

WVD4.png

Click Next when prompted that More information is required.

WVD5.png

Choose Receive notifications for verification, then click Set Up.

WVD7.png

Using the Microsoft Authenticator app, tap Add Account. Choose Work or School Account. The camera on your phone will activate. Point the camera at the QR Code on the screen to set the connection. Click Next on the computer once the account is added on your phone.

WVD8.png

Click Next on the Additional security verification page.

WVD9.png

An approval notification will be sent to your phone to verify the connection. Tap Approve when prompted. Click next on the Additional security verification page.

WVD10.png

Click Done on the Additional security verification page.

WVD11.png

You will now see a Comsense shortcut within the new Remote Desktop application.

WVD12.png

Double-click the Comsense shortcut to launch the connection. Enter your remote desktop password, check the box Remember me to save your password.

WVD13.png

The connection to the Comsense Online application will open and you can log onto Enterprise from within the session.

When connecting to the system in the future, you can use either the new Remote Desktop shortcut with red and white circular icon, or the new Comsense shortcut with the computer icon. The Comsense shortcut saves a step by taking you directly to your remote session without first opening the Remote Desktop shell.

WVD14.png

 

 

Have more questions? Submit a request

Comments