Receiving Emails for Every Zendesk Ticket in the Company

Situation: Receiving emails for every Zendesk ticket in the company. 

Environment: Zendesk

Explanation: The primary contact on your account is CC'd on every Zendesk ticket for the company by default. The purpose is to in the loop with issues or requests. If you wish to update the primary contact or add additional emails for CC, the primary contact should contact support.

Was this article helpful?
0 out of 0 found this helpful



Please sign in to leave a comment.