Printer Not Printing from Comsense

Issue: The printer is set-up and findable in the Print window but will not print documents from Comsense.

Environment: Windows or Mac Desktop

Potential cause: Printer going on and offline repeatedly

Solution: 

Logging Out of Comsense Cloud

In Remote Desktop:

  1. Click Start 
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Remote Desktop; shows the location of the Start Menu.
Image 1: Start
  1. Click your User icon
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Start Menu; shows the location of the user icon.
Image 2: User Icon
  1. Click Sign out
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Start Menu; shows the user icon drop-down menu and the location of Sign out.
Image 3: Sign Out

You are now logged out of Comsense Cloud.

Removing & Re-adding your Printer

On your computer, Remove the printer and Re-add the printer.

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Computer Settings, Printers & Scanners page; shows the location of the Remove Device button.
Image 4: Remove Device Button
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Computer Settings, Printers & Scanners page; shows the location of the Add Printer or Scanner button.
Image 5: Add Printer or Scanner Button

Testing the Solution

On your computer, Log in to Comsense Cloud and Print your document. If the printer does not work, Contact support.

Have more questions? Submit a request

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