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Printer Not Printing from Comsense Application

Maggie Rampen
Updated

Issue: The printer is set up and findable in the Print window but will not print documents from Comsense Application.

Environment: Windows or Mac Desktop

Potential cause: Printer going on and offline repeatedly

Solution: 

Logging Out of Comsense Cloud

  1. In Remote Desktop, Click Start.
Click image to enlarge
Remote Desktop; shows the location of the Start Menu.
Image 1: Start
  1. Click your User icon.
Click image to enlarge
Start Menu; shows the location of the user icon.
Image 2: User Icon
  1. Click Sign out
Click image to enlarge
Start Menu; shows the user icon drop-down menu and the location of Sign out.
Image 3: Sign Out

You are now logged out of Comsense Cloud.

Remove & Re-add your Printer

  1. On your computer, Remove the printer and Re-add the printer.
Click image to enlarge
Computer Settings, Printers & Scanners page; shows the location of the Remove Device button.
Image 4: Remove Device Button
Click image to enlarge
Computer Settings, Printers & Scanners page; shows the location of the Add Printer or Scanner button.
Image 5: Add Printer or Scanner Button

Test the Solution

Log in to Comsense Cloud and print the document. If the printer does not work, Contact Support.

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