Issue: The printer is set up and findable in the Print window but will not print documents from Comsense Application.
Environment: Windows or Mac Desktop
Potential cause: Printer going on and offline repeatedly
Logging Out of Comsense Cloud
- In Remote Desktop, Click Start.
- Click your User icon.
- Click Sign out
You are now logged out of Comsense Cloud.
Remove & Re-add your Printer
- On your computer, Remove the printer and Re-add the printer.
Test the Solution
Log in to Comsense Cloud and print the document. If the printer does not work, Contact Support.