Insufficient Credit for a Shipment - Known Issue in Version 21.3.100.281

Environment: Comsense Enterprise version 21.3.100.281

Release Date: October 12th, 2021

Issue: You cannot save a shipment at the Shipped status. Enterprise prompts a message that says "There is not enough credit to set the shipment to Shipped." even if the customer provided a deposit.

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Shipment Error.

Conditions:

This issue occurs

FOR

Counter sales orders

WHERE 

The customer has $0.00 available credit

OR

Their available credit was a negative value at the time of creating the sales order

AND

The customer provides a full deposit

Workaround: Skip the Shipped status. Update the shipment status from Created, Open, or Released directly to Completed. The Payment window will open for you to apply the deposit against the shipment.

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Comments

  • Avatar
    Tasha Rogers

    Any updates on this issue?