Overview

We recommend setting a regular weekly schedule to apply program and catalog updates. This way the price books are kept current, and your colleagues get used to the pattern. We recommend the same for Image Updates. Our Image Updates include new and updated product images, often called catalog cuts.

Updates require users to be logged off of the system, so we generally recommend scheduling a regular maintenance window outside of business hours, for example, Thursdays from 9:00 pm to 11:30 pm. If you find that some users are still logged into the system during your maintenance window, you can disconnect them using the Connected Users window as described in the article View License Info, Users Logged on & Disconnect Users from the Opening Suite Software.

Program/Catalog Updates

1. Start Program and Catalog updates in Advantage > Tools > System Administration > Program/Catalog Updates.
2. In the Comsense Suite Updater dialog, Click Continue.

   

3. On the Welcome page click Next.
   

   

   Note: You may experience trouble with program updates when your anti-virus software is enabled.
4. Choose an update location. Comsense FTP is the default, however, if you're applying a pre-release update, choose Other Location and select the folder where you unzipped the pre-release update. Click Next.

   

   Note: You will require read and write privileges to your \Program Files (x86)\Comsense folder if there is an update to the Update Wizard available, or if there is an update to the Comsense Opening Suite client application. For this reason, we recommend catalog and program updates be run by a Windows administrator.
   
   1. If you are prompted to update the Update Wizard as in the image below, Click OK.

      

5. Select the type of updates to be applied.
   

   

   Note: If program updates are available they must be selected in order to proceed past this step.
6. Selecting Catalog Updates will prompt an information message about the duration of updates. Click OK.

   

7. Select the catalogs by manufacturer to be applied, by default all available catalogs will be selected. Click Next.

   

8. The selected updates will be downloaded and applied.

   

9. A summary will indicate the updates that were applied. Click Finish.

Image Updates

Image Updates are done in much the same way as the catalogs described above.

1. Start Image Updates in Advantage > Tools > System Administration > Image Updates.
2. Click Next on the update wizard welcome screen.
3. Click Next to proceed with the default selection of Comsense FTP if downloading the updates from the Internet. Alternatively, if you are installing Image Updates from a USB drive or other location, choose the location from either Specific Drive or Other Location. Click Next.
4. On the Manufacturer Selection step, select the manufacturers you would like to update. Click Next.

   

5. The selected manufacturer image versions will download and apply to your system.

   

6. Once complete click Finish.
7. Launch the Comsense Opening Suite normally to begin using the program.

Client Updates

Program updates applied are applied directly to the server, as a result, the next time the client connects to the server it will require an update. We recommend that this client update be performed by a Windows administrator.

1. When a client update is required, the following message will appear after login. Click Continue.

   

2. When prompted by User Account Control (UAC), Click Yes to allow the application to make changes to the computer.
   Note: A Windows administrator account may be needed to proceed.

   

3. The client files will be updated on the local machine.

   

4. Once complete, click OK on the confirmation.

   

5. Launch the Comsense Opening Suite normally to begin using the program.

Related Courses

Click the link(s) below to check out our course(s) related to this article in Comsense Academy:

• Program & Catalog Updates
• Image Updates

Not registered with Comsense Academy? Contact support to request a registration key.