How to: Write off bad debt (uncollectable receivables).
Environment: Comsense Enterprise
Security Requirements:
- Receivables/Invoicing
- Customer Payment
- Create a Customer Payment
- Save a Customer Payment
- Customer Payment
In this article:
Creating a General Ledger Account for Bad Debt
Writing off bad debt requires a general ledger account for the bad debt transactions. If you do not already have a bad debt general ledger account, Create a General Ledger Account called Bad Debt Writeoff using Table 1.
Account Name | Bad Debt Writeoff |
Account Class | Sales (Revenue) |
Account Assignment | Customer Payment Adjustment |
Profit & Loss Model Group | An expense group (varies by organization) |



Writing Off the Bad Debt
To write off bad debt, you must add an adjustment to the invoice in the Customer Payment window.
In the Customer Payment window:
- Create a New Customer Payment
- Select the journal date
On the invoice line item:
- Right-click
- Click Add Adjustment

On the Adjustment line item:
- Select Bad Debt Writeoff in the Account field

- Enter the write-off amount in the Adjustment field
- The Invoice Balance will update to zero

- Click Save
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